Refund policy

RETURNS

Customer service is my JAM & I want you to be 100% satisfied with your order, but if for some reason you are not, please read below for our return policy information. 

If an item is returned to us within the 10 day window and meets our criteria, we will issue a full refund minus our original cost of shipping to you.

Return Criteria:

• Merchandise may be returned & delivered to us within 10 days from the date you received your order for a refund.  
• Refunds will only be given back to the original form of payment. 
• Items that are returned after 10-30 days will be issued store credit only. Anything returned after 30 days will be store credit at 50% off the original price. 
• Items must be returned unworn, unwashed, and with all original tags still attached. 
• Items returned without tags will incur a 10% restocking fee. 
• Items returned with makeup stains, deodorant streaks, pet hair, perfume, smoke, or any similar stains or odors will be refused. Those items will be returned after customer pays for return shipping fees. 
• Shoes MUST be returned in the original box and placed in an additional shipping box/bag. To receive a refund, DO NOT return shoe box with any stickers or tears to it. 
• Please allow up to 7 business days for your return to be processed.
• If you are local, all of the above applies minus the return shipping.
• ALL CUSTOM ORDERS ARE NON-RETURNABLE & NON-REFUNDABLE. *customs will be noted in the item description*

Exchanges can be made for the same item in a different size/color. If item is not in stock for the size/color needed, a refund will be issued.

Exchanges must meet the same criteria as a return.

ALL SALES ITEMS & ITEMS THAT WERE PURCHASED AT A DISCOUNTED PRICE OF 30% OR MORE ARE FINAL SALE AND CANNOT BE RETURNED. 

Please return merchandise to:

Queen of Gameday || 1403 8th Street || Shallowater, TX 79363